The Tave blog
Notes on running an agency that doesn't bill by the hour
Research, arithmetic and working practice for 5-to-25-person agencies. Scope, change orders, client communication and the money underneath all three. Every number we publish names its source.
What scope creep actually costs a small agency
Scope creep is the base rate, not the exception. The money is lost later — in the change order nobody sends. The arithmetic, with sources.
Agency profitability